M8bet Privacy Policy – Malaysia User Data Protection

1Introduction and Scope of This Policy

This Privacy Policy is issued by m8bet and applies to all users who access or use our platform, including the official website, mobile app, and all related services provided by m8bet.

We recognise that you are entrusting us with your personal information, and we take that responsibility very seriously. This Privacy Policy aims to provide full transparency on our data handling practices — what we collect, why we need it, how it is used, and the steps we take to protect it.

This document is written in plain language because we believe every user deserves to clearly understand how their data is managed — without needing to wade through complex legal jargon.

2Information We Collect

M8bet collects several categories of information depending on how you interact with our platform. The following is a summary of the information we collect:

We only collect data that is strictly necessary to provide our services and meet our legal compliance obligations. We do not collect sensitive information such as health data or religious beliefs unless required by law.

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. m8bet uses your information for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and processing account-related requests.
• Service provision: Enabling you to make deposits, withdrawals, place wagers, and access all platform features.
• Security and fraud prevention: Detecting and preventing fraud, money laundering, and unauthorized access.
• Legal compliance: Meeting KYC requirements, financial reporting, and other legal compliance obligations.
• Service communications: Sending important notifications regarding your account, transactions, or policy changes.
• Marketing (with your consent): Delivering relevant promotional offers, bonuses, and new game information to you.
• Platform improvements: Analyzing usage patterns to improve the user experience and develop new features.
• Customer support: Resolving inquiries and complaints, and providing effective technical support.

4Data Storage and Security

Protecting your data from unauthorized access, loss, or misuse is m8bet's top priority. We implement multiple layers of protection to keep your information secure at all times:

• Encryption in transit: All data transmitted between your device and m8bet servers is protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption at rest: Data stored in our databases is protected with AES-256 encryption — the same standard used by leading financial institutions worldwide.
• Strict access controls: Only personnel with specific authorisation can access user data, and every access is logged and monitored.
• 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any cyber threats.
• Regular penetration testing: We conduct regular security audits by independent cybersecurity experts to identify and address system vulnerabilities.
• Secure data backup: Critical data is automatically backed up and stored at separate physical locations to ensure service continuity.

Data retention periods depend on the purpose of collection and legal requirements. Generally, active account data is retained for the duration the account remains active plus 7 years to meet financial compliance requirements. Once this period ends, data will be securely deleted or anonymised.

5Sharing Data with Third Parties

M8bet does not sell or rent your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share certain information:

• Payment service providers: Information required to process deposits and withdrawals is shared with our payment processors, subject to strict confidentiality agreements.
• KYC service providers: To verify your identity, certain information may be shared with certified identity verification partners.
• Regulatory bodies and law enforcement: We will disclose information when required by law, court order, or a competent authority.
• Technical infrastructure providers: Our hosting and infrastructure partners may process certain technical data as part of delivering their services.

All third parties with whom we share data are required to sign a data processing agreement that sets high data protection standards, in line with our privacy policy.

6Cookies and Tracking Technologies

The m8bet platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better user experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for a smoother experience.
• Marketing Cookies (with consent): Used only if you have consented to receive personalised marketing content based on your preferences.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the m8bet platform.

7Your Rights as a User

As an m8bet platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the m8bet customer support team via live chat within the platform. We will process your request within 30 business days from the date of receipt of a complete request.

8Cross-Border Data Transfers

In the course of its operations, m8bet may transfer your personal data to servers or processing facilities located outside Malaysia. When such transfers occur, we ensure that protection equivalent to Malaysia's PDPA standards is maintained through the following mechanisms:

• Use of standard contractual clauses approved by the relevant regulatory authorities.
• Comprehensive data protection assessments before any data transfer to a new region is approved.
• Legally binding data processing agreements with all processing partners.
• Continuous monitoring of protection standards at every data processing location.

You may contact us for further information on the data transfer mechanisms used and the list of countries where your data may be processed.

9Children's Policy

The m8bet platform is exclusively for individuals who are of age 18 years and above only. We do not knowingly collect, store, or process personal data belonging to minors.

If we discover that data belonging to an underage user has been collected without our knowledge, we will immediately take the following steps:

• Closing the account immediately.
• Permanently deleting all data associated with that account.
• Reporting the incident to the relevant authorities where required by law.

If you believe that a minor has registered an account on our platform, please contact our support team immediately so we can take the appropriate action.

10Changes to This Privacy Policy

M8bet may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Whenever material changes are made, we will notify you via:

• Clear notices within the m8bet platform or your mobile app.
• An email will be sent to the address registered to your account at least 14 days before the changes take effect.
• Update the "Last Updated" date at the top of this page.

Continued use of the m8bet platform after the effective date of any policy change is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how m8bet handles your personal data, our team is fully ready to assist you.

Our Data Protection Officer (DPO) is responsible for overseeing all privacy and data protection matters at m8bet. You can reach us through the following channels:

• Live Chat: Available 24/7 directly within your m8bet platform or app. This is the fastest way to get a response.
• Support email: [email protected] — for more detailed privacy enquiries or those requiring written documentation.
• Response time: We are committed to responding to all privacy-related enquiries within 72 business hours.

For complaints that cannot be resolved through our support channels, you have the right to refer the matter to the Personal Data Protection Department (PDPD) of Malaysia or the relevant regulatory body in your jurisdiction.